Frequently Asked Questions

Why does Trippy show “Awaiting data…”?

Caution

If you are using Windows you must configure the Windows Defender firewall to allow incoming ICMP traffic

When Trippy shows “Awaiting data…” it means that it has received zero responses for the probes sent in a trace. This indicates that either probes are not being sent or, more typically, responses are not being received.

Check that local and network firewalls allow ICMP traffic and that the system traceroute (or tracert.exe on Windows) works as expected. Note that on Windows, even if tracert.exe works as expected, you must configure the Windows Defender firewall to allow incoming ICMP traffic.

For deeper diagnostics you can run tools such as https://www.wireshark.org and https://www.tcpdump.org to verify that icmp requests and responses are being send and received.